Support at Home Eligibility
Finding out if you're eligible for Support at Home
How do I know if I'm eligible?
- Getting started with Support at Home
Your eligibility is determined through an aged care assessment. The assessment looks at your health, your daily needs and your living situation.
You may be eligible for the Support at Home program if you’re:
- Over 65 years old
- An Aboriginal or Torres Strait Islander person aged 50 or over
- 50 years or older and at risk of, or currently experiencing homelessness
To be assessed for the Support at Home program, you must first contact My Aged Care on 1800 200 422. This is the government’s main contact centre for aged care services.
Getting assessed is the first and most important step to accessing the services and help available through Support at Home.
Frequently asked questions
about Support at Home
We can help you understand what’s involved with Support at Home if you have any questions.
You need to get in touch with the government’s My Aged Care service on 1800 200 422. They’ll ask a few questions to see if you need an in-home assessment.
If you’re eligible, an assessor will contact you to arrange a home assessment to determine your care needs.
If you’re not currently eligible for government funding, you can still receive home care services by paying privately. Your eligibility may be reassessed in the future if your circumstances change.
You might also qualify for other types of funding. Get in touch with us to explore your options or learn more about privately funded care.
If your care requirements have increased since receiving your Support at Home allocation, you can request a reassessment to determine if you qualify for a higher-level classification.
In addition to the eight ongoing care classifications, you may also be eligible for three short-term pathways. These are funded separately from the regular quarterly ongoing budget.
If you find that your care needs exceed what is covered by your Support at Home funding, you can also choose to pay privately for additional care.
How to get your eligibility assessed?
We can guide you through the process of getting started with the Support at Home program. If you have any questions, we’ll be happy to help.
Contact My Aged Care
Start by contacting My Aged Care on 1800 200 422. They’ll ask a few questions to see if you need an in-home assessment.
Have Your Assessment
If you’re found to be eligible, an assessor will get in touch to schedule an in-person visit to learn more about your care needs.
Receive Your Outcome
You’ll receive a letter outlining whether you’re eligible for Support at Home and the services and supports available to you.
Contact My Aged Care
Start by contacting My Aged Care on 1800 200 422. They’ll ask a few questions to see if you need an in-home assessment.
Have Your Assessment
If you’re found to be eligible, an assessor will get in touch to schedule an in-person visit to learn more about your care needs.
Receive Your Outcome
You’ll receive a letter outlining whether you’re eligible for Support at Home and the services and supports available to you.
Find out more about Support at Home
For more information about how we do things, download our information pack. It has everything you need to know about who we are and what we do.
What our clients say about us
“My daily carers are kind, warm, friendly, hard workers who have a broad job description and willingly assist me with any tasks I can no longer manage myself. Their support and companionship is invaluable.
If I have concerns I can contact a member of the Co-ordination Team. Without exception this group consists of patient, understanding, helpful, very kind personnel who are skilled listeners. They respond promptly and never fail to provide a fast positive outcome.”
- Bev, Melbourne
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