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Understanding the process and what's included

What are Home Care Packages?

The Home Care Package programme is designed to help people continue living at home independently and safely. The goal is to provide the care and support you need in your own home so you can stay there comfortably.

When you receive a Home Care Package, the government allocates funds for your care which are paid to the Home Care Package provider of your choice.

Watch our video for an explanation of how Home Care Packages work in less than three minutes.

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Find out more information about our Home Care Packages. Let’s have a chat.


You need to have your eligibility assessed by the Aged Care Assessment Service and they will determine your package level.


There are a limited number of Home Care Packages available at any given time. Once you have been approved, there may still be a waiting list.

Your contribution

You may need to pay a part of your total funding amount, including a Basic Daily Fee (which we choose to waive) and an Income Tested Fee if your income is over a certain amount.

Choosing your provider

You can choose the Home Care Package provider you want and change providers any time. It's important to consider your options and choose a provider you trust.


Home Care Package providers can charge fees for administration and management of your Home Care Package. Make sure you understand and compare the fees each provider will charges to your package.

Funding at a glance

There are four levels of funding for Home Care Packages which correspond to the amount of care you need. You should also be aware of the different fees which may apply to your package.

Funding level

Care needs level

Approximate funding amount

Level 1

Basic care needs


Level 2

Low-level care needs


Level 3

Intermediate care needs


Level 4

High-level care needs


The government contribution changes on 1 July every year; these figures are up to date as at 1 July 2022.

We can help you understand what’s involved with funding if you have any questions.

Learn more about funding

How do I know if I'm eligible?

You will need to have an independent assessment with the Aged Care Assessment Service (ACAS). This is a government requirement and we cannot make the assessment ourselves. Find out more about your eligibility below.

Keep in mind:


You can change providers any time

When you receive a Home Care Package, you have the right to change your care provider if you think a different Home Care Package provider will suit you better.

Here’s what you need to do at a glance:

Find out more about Home Care Packages

If you need more information about Home Care Packages, download our information pack. It has all the details you need to understand the process and get started.

Get in touch about Home Care Packages

We're always happy to answer any questions. We can help you get started with your Home Care Package.

Our friendly team will get back to you within the business day.

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