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Finding out if you're eligible for government support

How do I know if I'm eligible?

You will need to have your eligibility for a Home Care Package assessed by the Aged Care Assessment Service (ACAS). They will consider your unique circumstances and treat every case individually.

If you’re not eligible for a Home Care Package, you may be able to access support under the Commonwealth Home Support Programme​.

What to know

You need to get in touch with the government’s My Aged Care service. They will organise a care assessment with you, and this will determine what kind of government support you are entitled to. We can also refer you if you would like.

If you aren’t currently eligible for government funding, you can still access home care services and pay for them privately. In the future you may be able to have your eligibility reassessed.

You may also be able to access other types of funding, get in touch with us to discuss your options or find out more about privately funded care.

If you find that you require more care than your Home Care Package funding allows, you can pay for additional care privately. If your needs have increased since you were allocated a Home Care Package, you can ask to be re-assessed for a higher level package​.

How to get your eligibility assessed

Step 1

Get in touch

Get in touch with the government's My Aged Care service. They will help you get set up and will organise your eligibility assessment with you. We can also refer you and help you get set up if you would like.

Step 2


You will need an assessment in your home to determine your eligibility for government funded in-home care. This will be organised through My Aged Care.

Step 3


Even if you're eligible for a Home Care Package, you may need to pay a contribution to your funding amount if your income is above a certain amount, currently around $28,000.

Find out more about your eligibility

Download our information pack for more information about your eligibility for government funding. It has everything you need to know to get started.

Get in touch with us​

We can help you get started with government funded care and guide you through the process. Let us know if you have any questions and we'll be happy to help.

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Our friendly team will get back to you within the business day.

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