Introducing Mackenzie Tutt, our new Business Development Manager. Mackenzie is passionate about connecting people with the care and support they need and building meaningful relationships.
Mackenzie’s role is to find new opportunities and build partnerships that align with Absolute’s mission. Her responsibilities also include marketing and addressing client issues. She works with clients, healthcare providers and community groups to promote our services.
Each day, Mackenzie balances relationship management and problem-solving. She communicates with referrers to ensure their referred clients’ needs are fulfilled and resolves any issues that arise. She also reviews client inquiries, reaches out to potential clients and partners to promote Absolute’s services. On top of that, Mackenzie also works closely with the team to ensure everything runs smoothly. Her work reflects her strong planning and communication skills.
One of Mackenzie’s favourite aspects of her job is seeing a program come to life and knowing a participant is receiving the care and support they need.
“It’s so rewarding to know I’ve helped them access high-quality care, so they can live their life, their way,” she says.
Making a difference in people’s lives is what makes the work so rewarding for her.
Recently, Mackenzie has been assisting on setting up an urgent Home Care Package programs with tight deadlines. She meets client in person to understand their needs and work with our care team to organise tailored care plans for the client.
“It’s fulfilling to create solutions that truly make a difference,” she says.
One of Mackenzie’s most memorable cases involved a NDIS participant who needed 24/7 support. When the participant’s previous provider stopped services with less than 24 hours’ notice, Mackenzie quickly stepped in. Within 72 hours, the participant had a team in place to provide the necessary support, ensuring his safety and peace of mind during a difficult time.
Mackenzie describes working at Absolute as rewarding, engaging and supportive. She loves the team’s commitment to creating a positive environment and delivering top-quality care and support.
“The culture here prioritises both our team and our clients,” she explains. “It’s about making sure everyone has a great experience every day.”
The company values that resonate most with Mackenzie is “Creating Belonging”. She is proud to be part of an organisation that values the wellbeing of both clients and employees, creating a culture of kindness and collaboration.
Outside of work, Mackenzie enjoys reading, hiking, going to the gym and spending time with her family. One of her proudest achievements is moving to Melbourne on her own while studying and working full-time. This experience taught her resilience, time management and how to juggle multiple responsibilities.
Since joining Absolute, Mackenzie has improved her personal marketing skills and become more confident in achieving her goals. She believes that good and clear communication, empathy and adaptability are essential in healthcare and support.
Her advice for anyone considering this career is:
“Go into it with empathy, patience and a genuine desire to help. Every day brings new challenges and rewards, and the impact you can have on someone’s life is enormous.”
Mackenzie’s commitment and caring attitude make her a great addition to the Absolute Care & Health team. We look forward to seeing her continues to contribute to the organisation’s growth and support those in need. Welcome to the team, Mackenzie!
