Helena*, in her late 80s, lives with dementia, legal blindness, and incontinence. She had previously been with a provider from her cultural background, as her family believed this would offer the best care. However, they were disappointed when the care fell short of expectations. The family struggled with inconsistent services, communication barriers, and unmet promises, leaving them feeling stressed and anxious about Helena’s wellbeing.
When Helena and her family reached out to Absolute Care & Health, the team quickly understood the importance of providing not only consistent care but also personalised support. Helena’s family wanted carers they could trust to meet her needs reliably, and they needed a provider that could offer a one-stop solution for nursing, care management, and daily assistance.
Absolute Care & Health developed a care plan tailored to Helena’s unique needs. Although none of the carers spoke Helena’s native language, they built a strong connection through gestures and routines, ensuring she felt comfortable and supported. Helena’s care team consisted of the same familiar faces, helping her feel secure, despite her dementia and blindness.
The care plan included annual nursing assessments, regular communication with the family, and a consistent routine to help Helena manage her medication, meals, and mobility. Over time, Helena began to trust her carers and gain confidence in her ability to walk independently around her home. The team’s commitment to providing the same high standard of care every day was crucial to improving her physical and emotional wellbeing.
Today, Helena is thriving. Her family is at ease knowing that she is in safe hands, and the stress they once felt has lifted. Helena looks forward to her daily interactions with her carers, who have built a strong bond with her. Her joy is evident—she often sings and even dances with her carers, a remarkable achievement for someone in their late 80s.
Helena’s family is delighted with the care provided by Absolute Care & Health. Her son, who was once worried about her neglect under the previous provider, is now reassured that his mother is receiving the attentive care she deserves. He has shared how happy they are with the carers, expressing that he wishes they had found Absolute Care & Health sooner.
Thanks to the personalised, consistent care, Helena has regained her independence, and her quality of life has improved dramatically. She feels safe, supported, and most importantly, happy.
*For privacy reasons, the name used is a pseudonym to protect the client’s identity.
