Home Care Packages
Understanding what it is and how it works
What are Home Care Packages?
-
Government funded
aged care at home
The Home Care Package programme is designed to help people over the age of 65 continue living at home independently and safely.
The goal is to provide the care and support you need in your own home so you can stay there comfortably.
When you receive a Home Care Package, the government allocates funds for your care which are paid to the Home Care Package provider of your choice.
Our Home Care Package services, tailored to you
Getting older shouldn’t stop you from enjoying the lifestyle you want and maintaining your independence in your own home. We provide a range of in-home aged care services throughout Melbourne which are tailored to you, your goals and your preferences.
From a few hours to 24/7 care, our holistic aged care services are available at home when you need them and can be increased or decreased as required.
Our Home Care Package services, tailored to you
Getting older shouldn’t stop you from enjoying the lifestyle you want and maintaining your independence in your own home. We provide a range of in-home aged care services throughout Melbourne which are tailored to you, your goals and your preferences.
From a few hours to 24/7 care, our holistic aged care services are available at home when you need them and can be increased or decreased as required.
Home Care Packages in details
Find all the information you need. Here is an in-depth look at the different aspects of Home Care Packages.
Eligibility
Find out if you're eligible for a Home Care Package and learn about the assessment process.
Costs
Find out how government funding work for Home Care Packages and how much you could receive.
Changing providers
You have the right to choose the care provider you want. Find out how to change your care provider here.
How do I know if I'm eligible?
You will need to have an independent assessment with the Aged Care Assessment Service (ACAS). This is a government requirement and we cannot carry out the assessment ourselves. Find out more about your eligibility below.
Your unique circumstances will be considered
Older people who require support to stay at home may be eligible
Younger people may be eligible depending on their circumstances
Home Care Package funding at a glance
There are four levels of funding for Home Care Packages which correspond to the amount of care you need. You should also be aware of the different fees which may apply to your package.
| Funding level | Care needs level | Approximate funding amount |
|---|---|---|
| Level 1 | Basic care needs | $10,931.75 a year |
| Level 2 | Low-level care needs | $19,224.55 a year |
| Level 3 | Intermediate care needs | $41,847.25 a year |
| Level 4 | High-level care needs | $63,440.65 a year |
The government contribution changes on 1 July every year; these figures are up to date as at 1 July 2025.
You can change providers any time
When you receive a Home Care Package, you have the right to change your care provider if you think a different Home Care Package provider will suit you better.
You can change providers any time
When you receive a Home Care Package, you have the right to change your care provider if you think a different Home Care Package provider will suit you better.
Your rights as a care recipient
We understand that everyone receiving care should expect a great service that incorporates all their rights as a Home Care Package recipient. We take this very seriously and encourage you to read more about these in full in this Charter of Aged Care Rights booklet produced by the Government. This is available in many languages here Or you can watch this video.
When you decide to use Absolute Care & Health as your Home Care Package provider, we will also provide you with a copy of the Charter of Aged Care Rights booklet and ask you to sign this Signing Sheet to show that you have received it. We will help you understand this if you need and can provide it to you in a language other than English if required.
Frequently Asked Questions
As a Home Care Package recipient, we are required to give you a Home Care Agreement which outlines our obligation to provide your Home Care Package services.
You are free to cancel the Care Agreement and leave us whenever you want by providing us with 14 days’ notice.
We do not charge any Exit Fees if you choose to leave us and we will support you to transition to a new provider.
We have a minimum of a 2-hour personal care visit and a 30-minute minimum for nursing services.
You will have a dedicated Care Manager who is quite simply there for you. Their job is to make sure that your Home Care Package is working for you and that you are getting the support and services that you need.
They are responsible for developing your Care Plan with you and ensuring it is appropriate to meet your goals within your Package budget. They will organise the services and products you require as part of you package and if you receive Care services from us, they will ensure that the right Carer is selected for you. Your Care Manager will stay in touch with you regularly to make sure the supports you are receiving remain appropriate to your needs and situation and that your Care Plan is reviewed and modified should your needs change.
Once you have decided you would like to receive care with Absolute Care & Health, we will generally book in your care management assessment and begin your services within 7 days.
While we strive to provide you with a consistent carer so that you can develop a friendly relationship with them, we do create a team of carers that can assist you in case of carer sickness or leave arrangements.
We do this so you are familiar and comfortable with any backup carers that may need to step in and provide your service.
Find out more about Home Care Packages
Download our information pack for more information about our Home Care Package services. Our information pack has everything new clients and their families need to get started.
What our clients say about us
“Fantastic service and they really do care about their clients health and well-being. Couldn’t be happier knowing my Grandmother is well taken care of with Absolute Care & Health.
The communication between my Grandmother’s Case Manager, herself and me is second to none! Whenever I need a question answered or my Grandmother requires anything to assist with her health and quality of life is promptly organised and delivered.
This makes her life less stressful and makes me feel confident she is taken care of and in good hands. A special Thank you to Nancy, her Case Manager for the Fantastic work she does managing all my Grandmother’s special needs.”
- Seth, Melbourne
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