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Home Care Packages

Understanding the process and what's included

What are Home Care Packages?

The Home Care Package programme is designed to help people continue living at home independently and safely. The goal is to provide the care and support you need in your own home so you can stay there comfortably.

When you receive a Home Care Package, the government allocates funds for your care which are paid to the service provider of your choice.

Watch our video for an explanation of how Home Care Packages work in less than three minutes.

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You need to have your eligibility assessed by the Aged Care Assessment Service and they will determine your package level.


There are a limited number of Home Care Packages available at any given time. Once you have been approved, there may still be a waiting list.

Your contribution

You may need to pay a part of your total funding amount, including a Basic Daily Fee (which we choose to waive) and an Income Tested Fee if your income is over a certain amount.


Choosing your provider

You can choose the care provider you want and change providers any time. It's important to consider your options and choose a provider you trust.


Providers can charge fees for administration and management of your Home Care Package. Make sure you understand and compare the fees each provider will charges to your package.

Funding at a glance

Funding level Care needs Approximate funding amount
Level 1 Basic care needs $9,000
Level 2 Low-level care needs $15,750
Level 3 Intermediate care needs $34,500
Level 4 High-level care needs $52,250

There are four levels of funding for Home Care Packages which correspond to the amount of care you need. You should also be aware of the different fees which may apply to your package.

We can help you understand what's involved with funding if you have any questions.

Learn more about funding

How do I know if I'm eligible?

You will need to have an independent assessment with the Aged Care Assessment Service (ACAS). This is a government requirement and we cannot make the assessment ourselves. Find out more about your eligibility below.

Keep in mind:

  • Your unique circumstances will be considered
  • Older people who require support to stay at home may be eligible
  • Younger people may be eligible depending on their circumstances

Find out about eligibiility

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You can change providers any time

When you receive a Home Care Package, you have the right to change your care provider if you think a different care provider will suit you better.

Here's what you need to do at a glance:

  • Tell your current provider
  • Tell My Aged Care
  • Start with your new provider

Learn about changing providers

Find out more about Home Care Packages

If you need more information about Home Care Packages, download our information pack. It has all the details you need to understand the process and get started.


Get in touch about Home Care Packages

We're always happy to answer any questions. We can help you get started with your Home Care Package.