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We unreservedly apologise

On 22nd June, we published a job advertisement which contained information that was discriminatory and offensive. It happened as a result of an extreme failure in our internal processes and we are so very deeply sorry for the offence and distress that our error has caused.

As soon as we discovered that the advertisement had been posted, we quickly removed it; published an apology on our website; apologised personally to those who had viewed the advert and those who contacted us with their concerns; formally apologised to all our staff and, started an investigation as to how it happened. 

A full review is currently underway so we can understand and ensure that this never, ever, happens again. What has already emerged is that the correct recruitment processes and reviews were not followed in this instance. This was human error and we take full responsibility for its impact.

We absolutely agree that the language used in the job advertisement is completely unacceptable. In no way does it reflect our core values as an organisation or any of us as individuals, or our unwavering commitment to equal opportunity within our company and our community. 

We have read and we acknowledge every one of the responses we have received. We are grateful that so many people have already spoken up in opposition to our error. While we cannot undo the distress we have caused to so many, we certainly wish to be an active contributor to a healthier, happier and inclusive future where racism, ageism, ableism, discrimination and vilification have no place. We commit to achieving this.

The diversity of our employees has been a significant strength of our organisation since it was founded and we’re proud to work with a team made up of so many different cultures and backgrounds who deliver exceptional non-judgemental and heartfelt care to our clients.