Tell your current provider
You need to tell your existing provider that you want to change to a new provider. You also need to agree on a date for the final time they will provide care for you, called a 'cessation date'.
Tell My Aged Care
My Aged Care needs to know you're changing providers. Let them know you're changing and that you want to reactivate your 'Unique Referral Code' so you can give the code to your new provider.
Start with your new provider
Finally, you need to enter a Home Care Agreement with your new provider and they will start providing your care. Any unspent funds in your Home Care Package will move with you to your new provider.
We can help you switch providers
If you want to change to Absolute Care & Health as your care provider, we can help you with every step of the process. Here's what we do to help:
- Support you in your conversations with your current provider and make sure you understand your Home Care Agreement.
- Liaise with your current provider on your behalf, with your permission.
- Reimburse you for any exit fees charged by your current provider in care hours up to a value of $500.
Feeling comfortable and confident with your care provider is essential for your peace of mind and wellbeing. We do everything we can to do that for you.
13 November 2017
Care providers can choose the fees they charge, and we keep ours low, so you get good value for money. Here's what you need to know about Package fees and choosing your provider.