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03 9827 8899

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Our Values

Our vision for quality in-home care

Our mission statement

Our vision is founded on the belief that everyone who needs it should be supported to find the joy in their life – their own way, in their own home. No matter their circumstances.

Our mission is to deliver Real Care. For those who care and those they care for.

Real Care goes beyond performing a list of tasks. It's about attaching genuine and great importance to each individual and their way of life. We care about you. And we'll never send you a caregiver who doesn't share that view.

We value:

  • Personality and personalisation
  • Clarity, honesty, and respectfulness
  • Optimism, determination, and dedication
  • Going above and beyond
  • Exceptional quality of care

Our commitment

We are committed to providing the very best in-home care services. We focus solely on in-home care so we can innovate and improve our service without distractions or competing priorities. Giving you the best outcomes.

Our commitment is about helping you maintain your independence and lifestyle, supporting you to keep doing, or get back to doing, the things you love. Everything we do is focused on achieving that goal.

Personalising your care

We know one size doesn't fit all. Everyone is unique, and everyone has their own lifestyle goals and preferences. We take the time to get to know you so we can tailor our care services to your unique needs and find the caregiver who will most suit you.

Going above and beyond

We understand your care needs, preferences, and lifestyle goals, so we are always identifying ways we can improve your quality of life. Going above and beyond is all in a day's work for us.

Respecting you and your family

Whether your family is very involved in your care, or they simply want to be certain that you're getting the support you need, we'll liaise with them and support them according to the circumstances.

Caring for our caregivers

Our caregivers are the most important people in our team and we know that supporting them means better outcomes for you. We find the right people, those who genuinely care about others and share our values, and develop their skills in a friendly and supportive environment, so everyone is cared for.

What makes us different

We are driven by our values and our passion for helping people. That's what motivates us every day.

In practice, that means putting you first in everything we do. We know you have unique lifestyle goals and care needs, so every aspect of the care we provide is personalised to you. That's what makes us different.

wheelchair celebration
barbara ould ceo

"Our values are what define us and we make sure that only individuals who share these values work for us. We must each consistently hold ourselves accountable and everyday must ask ourselves if the way we are doing things reflects these values. And if not, how should we do it differently?"

Barbara Ould